Through some of the work that I do for my Clients, I’ve helped to identify and reduce Shadow IT as a part of better aligning IT delivery with strategic business goals. It has been sort of a mantra, that Shadow IT is a bad thing and must be eliminated. Over the past couple of years though, I’ve increasingly found myself second guessing that mantra.
While governance and security are even more important now than in times past, the characteristics of IT services have changed around us. Take end user devices for example.