One of the contrarian voices in enterprise use of Web 2.0 technologies has often been doubt of the value of the “Wisdom of Crowds.” That is, an apprehension that the input from widespread collaboration may have only marginal value toward the development of the product or initiative, or even worse- will be a waste of time and a distraction.The contrarian voice always has value, as I’ve said before, but recently I’ve come across a very interesting instance of an advocate for the “Wisdom of Crowds” from a very unlikely place- the government of Communist China!
I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate. Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes. Let me elaborate on that a bit.
When crafting Business Continuity and Disaster Recovery Plans (BCP, DRP), the roles and capabilities of local Public Safety organizations (Police, Fire Department, Ambulance, et. al.) play an important role. In working with a Client on their DR plan, and following the post mortem of the recent disruption of The Planet’s data center in Houston, TX, I’ve found some interesting food for thought related to the roles of Public Safety in DR planning.
I’ve written before about how the various aspects of our lives drive us to use multiple online personas, and that this is a shortcoming of social networking sites today. What I’m referring to here is that we all wear multiple “skins,” and to represent these personas online one needs separate profiles on separate social networking sites for our professional skin, our hobby skin, our family skin, our community skin, and so on. This is a problem of social networking sites today, and I’ve argued that it’s an architectural problem.